Privacy Policy

Last updated: July 2026

1. Introduction

At Azumi, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

2. Information We Collect

Personal Information: Name, email address, phone number, delivery address, and payment information.

Usage Data: Information about how you interact with our platform, including browsing history, search queries, and transaction history.

Device Information: Device type, operating system, and IP address.

3. How We Use Your Information

  • To process and deliver your orders
  • To communicate with you about your account and transactions
  • To improve our services and user experience
  • To analyse usage patterns and train machine-learning models that power features such as recommendations, search ranking, delivery estimates and fraud detection
  • To prevent fraud and ensure security
  • To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers and vendors who assist in delivering our services
  • Riders and restaurants to fulfill your orders
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of certain communications. To exercise these rights, please contact us at [email protected].

7. Cookies

We use cookies to enhance your experience on our platform. You can control cookie preferences through your browser settings.

8. Analytics, Product Improvement & AI

We collect analytics about how you use Azumi — such as the pages and shops you view, searches you run, items you add to cart, and orders you place — to understand demand, improve the product, and build and train artificial-intelligence and machine-learning models (for example, personalised recommendations, search ranking, delivery-time predictions, rider dispatch and fraud prevention).

This analytics data is stored in a pseudonymised form: it is keyed to an account or anonymous device identifier rather than your name, phone number or email. We do not sell it, and we do not use it to make legally significant automated decisions about you without human review.

You can opt out of usage analytics at any time from the app settings or by contacting [email protected]. Opting out does not affect data we must keep to operate your account and fulfil your orders. If you delete your account, your personal identifiers are removed and any retained analytics data can no longer be linked to you.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

WhatsApp: +234 704 972 3597

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